Shipping policy
Allow up to 2 weeks for package to reach your front door unless out off the U.S.
We ALWAYS ship to the address provided.
PLEASE MAKE SURE YOUR SHIPPING ADDRESS IS CORRECT.
If an order is returned to us due to a wrong or incomplete address, the buyer will be responsible for all shipping costs, which will not be refunded.
If an order is returned back to us due to unsuccessful delivery, the buyer will be responsible for all shipping costs, including additional return shipping costs incurred; we will not be able to reship the returned order.
We are not responsible for packages stolen or damaged after they are delivered to the address specified by the customer. Please only provide a secure shipping address at which someone can receive packages during regular business hours.
Please provide a work address instead of your home address if you work during the day.
We are not responsible for any shipment missing or damaged after it is marked as delivered by UPS.
In the case that your order's shipment is missing or damaged after the tracking shows it had been delivered by UPS, you are responsible to file the claim with UPS.
If a freight forwarder is used, the following terms will apply:
We will not be responsible for damage, defect, material difference, or loss that occurs to goods after they're delivered to you or a freight forwarder. This means that we are not able to provide a replacement of, or refund for, any such goods delivered to you or a freight forwarder. You should refuse goods that arrive damaged and instruct freight forwarders to do the same, and goods lost after being received by you or the freight forwarder will be your responsibility.